Frequently Asked Questions
ORDERS & HANDLING
ALL KIND OF QUESTIONS
What is the material of your core?
What is the size of the core?
The inner tube size of the small cored beads is 4.1mm, it will only fit the smaller chains. The inner tube size of the universal cored beads is 4.3mm and fit most brands.
What are the sizes of the beads?
The base bead is always 14mm, extra raised designs are on top of the base bead. The exact size of the bead is also noticed in the additional information. You can use “compare products” to see all the beads and sizes next to each other.
How do I recognize an authentic Ogerbead?
Of course you can recognize an Ogerbead by the design. But to help you recognize them even better, there is a little code at the flare of the silver core. You can only see it with a magnifier, the code is ST925. The meaning of the code is ST “sterling” 925 “92,5% made of silver, the other 7,5% is nicklefree”. For the Universal Cored beads the code is ST925U, were the “U” stands for Universal.
Can you make me an extra photo of the bead you ship?
We always try to make the best photos of the beads we have in stock. There is also a possibility at the beads to choose the one you want. You can use “compare products” to see all the beads and sizes next to eachother.
Can I choose a specific bead?
Can you make me a custom designed bead?
Thanks for asking! But we are not able to make custom designed beads anymore. Sometimes we do offer some Limited Editions in our webshop.
Which payment possibilities do you offer?
When you checkout you can pay with paypal (creditcard), IDEAL (through Mollie) or Sofort Banking
Name Bank: ING
IBAN: NL76 INGB 0007 6620 40
Country: The Netherlands
When will my order be shipped?
When do I get FREE shipping?
Every order will be shipped unregistrered/not trackable for free!
If you prefer registered shipping, you can choose registered shipping for an extra additional fee, just select the right shipping during checkout. We are also able to hold your beads to combine shipment with another order.
Do you ship international?
YES, we do! During checkout 21% VAT will be reduced from your shop amount. You are responsible for possible customs and import duties at your own country (outside EU). Ogerbeads is not responsible for delays caused by customs, we use CN22 forms to help your package go fast through customs.
If you are outside the EU, 21% VAT will be reduced from your shop amount during checkout. You are responsible for possible customs and import duties at your own country (outside EU). Ogerbeads is not responsible for delays caused by customs.
How long does it take to arrive?
It depends on were you live, within Europe it will take approx 3-4 working days. If you are outside the EU, it can take up to 6-8 week due to customs, but normally you will recieve your order in about 2 weeks.
You are responsible for possible customs and import duties at your own country (outside EU). Ogerbeads is not responsible for delays caused by customs.
Do you ship registered ?
Every order will be shipped automatically secured and with track and trace (outside the Netherlands), unless you check FREE SHIPPING, Please notice, with FREE SHIPPING your package is not secured & not registrered (no track and trace).
If you want, we are also able to hold your order to combine shipping at a later time.
Shipping within the Netherlands: € 4,25 incl. 21% VAT
Shipping within Europe zone 1: € 11,50 incl. 21% VAT
Shipping within Europe zone 2: € 13,50 incl. 21% VAT
Shipping outside Europe € 15,00 excl. 21% VAT
My item has been lost during shipping
Sorry to hear your item was lost, orders not shipped registered cannot be tracked and are not secured, sometimes it happens that packages are at customs for a long time. Please select ship registered when placing an order if you want to ship registered. If your order was shipped registered and has been lost, please contact us and we will contact the carrier. We are not responsable for lost packages which are not shipped registered.
Not completely happy with your order? Return the beads directly after you received the order in the original package and we will refund the total mount of your product(s)! (excl. shipping costs from you to us). Please contact us before returning your package.
Do you have any promotions going on?
We have a 5PLUS promotion, which is when you buy more then 5 beads, 16,6% (the average price of the beads you ordered) will be reduced from your total amount. Just use coupon code 5PLUS during checkout. This coupon is not valid for the Ogerbeads Twisted Bracelet. Use coupon 5PLUS-INT for international orders.
How does the 5PLUS coupon work?
Just add 6 glassbeads to your cart, and use couponcode 5PLUS during checkout (use coupon 5PLUS-INT for international orders), the code can be entered in the part “Have a coupon? Click here to enter your code”, click at “Click Here” to fill in the code.